Lena Koropey, Founder
Gramercy Protocol was founded by Lena Koropey to address the need for business etiquette training.  Recognizing that people skills account for 85% of a person's success in the workplace, Lena saw an opportunity to help people, and the companies for which they work, achieve their best.

Ms. Koropey provides strategic business etiquette and communication skills counsel to Fortune 100 companies and entrepreneurs, representing some of the world’s most respected brands.  Her customized executive training programs focus on enhancing professional skills in Networking, Presentation and Public Speaking, Media Training, Personal Brand Image, Dining Etiquette, and International Protocol.

Recognized globally as an etiquette expert, Lena is a trusted advisor for media outlets.  She has been featured in print and on television and radio for Forbes, USA TODAY, TIME, Fox News, WNYW, WTVT, WCBS-TV, NY1 Money Matters, Inside Edition, and VoiceAmerica Business Network.

Ms. Koropey brings over fifteen years of marketing communications, brand management, and public relations experience to Gramercy Protocol.  She has worked with distinguished brands such as Mercedes-Benz, smart and Voss water.


While at Mercedes-Benz corporate headquarters, Lena worked on the product and technology PR team where she was responsible for new vehicle launches.  While at Voss, Lena managed marketing and sales programs for domestic and international markets.  She directed creative for the brand and helped launch the Voss Foundation as a corporate social responsibility initiative dedicated to providing access to clean water in Sub-Saharan Africa.


Recognized for her focus on the importance of interpersonal communication in building effective business relationships, Lena helps her clients achieve their best to develop and maintain business.  She has coached senior executives, sales teams, company spokespeople and new hires in a variety of industries and global markets.


Lena has prepared CEOs and communications teams for new product / market launches, television appearances, and keynote addresses.  She has worked with creative and technology experts to help maximize communication and project a professional image.  Her clients include Louis Vuitton, and Daimler, among others.  


Lena’s business background and knowledge of the luxury sector, travel, fashion, and design, brings a unique perspective to the etiquette and protocol industry.  In addition to working with corporate clients, Lena is an Associate Professor at Business School Lausanne where she teaches a course at the MBA and Executive MBA-level on International Business Etiquette for Responsible Leaders.


Lena earned her certification in corporate etiquette and international protocol consulting from The Protocol School of Washington, the only nationally accredited educational institution for international protocol, cross-cultural awareness, business etiquette and image training.  She attended the leading Swiss Finishing School, Institute Villa Pierrefeu in Montreux.  She holds a Bachelor degree in Spanish and political science from Rutgers College, and studied fashion marketing and design at Parsons.  Lena earned her MBA, Cum Laude, in global business management from Business School Lausanne in Switzerland.

Roksolana Luchkan, Director of Sales and Marketing

Roksolana Luchkan is a seasoned sales and marketing executive. Her knowledge of the technology sector, combined with her superior global interpersonal communication skills make her a tremendous asset to the Gramercy Protocol team. Creative, poised, and highly ambitious, Roksolana consistently ranks as the nation's top sales professional.

Roksolana first honed her skills in formal dining etiquette under the iconic Eileen Ford, who owned and ran the world renowned modeling agency, Ford Models. Ms. Luchkan took lessons at Ms. Ford’s personal dining table in Manhattan. There she learned the importance of image, poise, tact and grace as a strategic advantage in business.

While at Ford, Roksolana excelled at helping others project confidence and professionalism. She was responsible for advising models on how to prepare for interviews and casting calls for various magazine and runway opportunities. She instructed the models on what to wear, how to optimize make-up, and how to conduct themselves, including the best way to articulate. These tools ultimately helped impact the models' ability to win clients and develop new business.

She has traveled extensively throughout Europe and lived in Sydney, Australia where she further developed her expertise in international business etiquette standards. Roksolana has worked for Thomson Financial Securities and eMarketer.

A graduate of the University of Southern California, Roksolana holds a B.A. in International Relations, and studied at Harvard University. Roksolana currently resides between Connecticut and New York with her family.